FAQs

In order to swap your existing tickets for a different movie, showtime or seats, you can either do that in the store (more than 3 hours prior to the purchased showtime) or by using your Springs Cinema account on the website or app. If using your Springs account, you can visit https://www.springscinema.com/orders, select the "Swap or Credit" button, and start the process of the exchange. You will basically be refunding the existing purchase to a store credit and then using that store credit to purchase the new tickets. If you purchased the tickets on Fandango, you must contact Fandango for any refunds or exchanges.

Pricing can be found on the ticket purchasing pages for your respective showtime; prices can vary depending on the day and time, the type of ticket and the format of the auditorium (e.g. 3D, Premium)

Matinee showtimes are all showtimes before 2:00pm. 

To guarantee you are able to get your tickets to the hottest movies before they sell out we offer the convenience of purchasing tickets online and through our app. To ensure we are able to maintain this service for our valued guests, we charge a small fee per ticket. The charge per ticket is displayed in the Order Summary page during the booking process. For ticket refunds, convenience fees for online ticket purchases will not be refunded.

Each of our auditoriums is equipped with at least 4 stalls for wheelchairs with companion seats adjacent to these stalls. We also offer state-of-the-art hearing and vision impaired equipment that will allow you to enjoy the movie. Please ask our staff to assist you with this equipment.

Our movie listings are updated every Monday or Tuesday for the new week beginning Friday. However, for select blockbusters, we often offer advance ticket sales. Please check “Coming Soon.”

You do not need to print your ticket at the time of purchase, as you can print them using the QR code from the ticket confirmation or simply show the QR code to the usher when checking in. In the event you did not receive an email, you can access the tickets by logging into your Springs app or website (if purchased through there) or present the credit card used to purchase the tickets to a cashier.

A Child ticket is 3 to 12 and a Senior ticket is 65+. Children 2 & under who do not require a seat are free. 

No outside food or drink is permitted in the theatre.

The theatre opens 30 minutes before the first show time, and closes 30 minutes after the last showtime begins. Concession, kitchen and bar areas are available until at least 20 minutes after the last show time begins.

We have a full kitchen and continue to add items to our full menu. See the list of current offerings that include appetizers, sandwiches, pizzas, hot desserts and more at the FOOD & DRINKS page

We do not offer food or beverage service inside the auditorium. While we want to provide you with a wide array of food and beverage offerings, we want to minimize the disruption of our patrons enjoying the movie as much as possible. We provide pagers to our customers upon ordering from the kitchen that will light up when your food is ready to be picked up at the concession counter. We have swivel tables on each of our reclining seats to accommodate eating during the movie.

We currently offer a gluten free pizza and a hummus plate (without pita). We understand the need for additional items and are looking into further options.

Tickets refunds are available online HERE for tickets purchased on our site and ONLY if more than 3 hours before the stated movie start time; tickets purchased with redemption of Springs Rewards points or complimentary guest passes are not refundable. Check your confirmation email for further details. Tickets purchased with cash or at the theater with a credit card must be done in-person at least 3 hours prior to your movie’s start time, with proof of purchase. If purchased using a credit card, you will need to provide the card used to purchase the tickets, as we will only refund the same card that was used for purchase. Convenience fees for online ticket purchases will not be refunded. Note that for tickets purchased on Fandango, you must contact Fandango customer service to get a refund.

Physical gift cards can be purchased in person at at the theatre, or you can PURCHASE HERE ONLINE

Click HERE to sign up. What are you waiting for? It's free!

No, not at all! You can sign up HERE

Springs Rewards points have no cash value. Members receive 5 points for every dollar they spend on tickets and concessions at The Springs Cinema & Taphouse. To receive Springs Reward points, you MUST scan in using The Springs app on your phone with the cashier when purchasing items at the concession counter. Points can also be earned when purchasing tickets on springscinemas.com by logging into your account to make your purchase. Springs Rewards points can be checked online in our member porta(and link to that page) or at The Springs Cinema & Taphouse.

No, Rewards Points will only be earned on purchases made on the springscinema.com website or The Springs app and in the theatre.

Yes, the minimum age to join the Springs Select rewards program is 13 years old.

Accounts that have not transacted in 12 months will be deactivated and points balance will be lost.

Yes, we love to host birthday parties for people of all ages. Prices vary depending on the day, time, amount of people, length of use and content on the screen. Please see the EVENTS page for more details or contact events@springscinema.com.

Yes, we love to host groups of all sizes for a variety of uses ranging from quarterly sales meetings, product launches, customer appreciation events, or team building events. Prices vary depending on the day, time, amount of people, length of use and content on the screen. Please see the EVENTS page for more details or contact events@springscinema.com. EVENTS page for more details or contact events@springscinema.com.

Yes, we love to work with the local film and television community that has become such a big part of Atlanta. Our central and accessible location, the quality of our bar, kitchen and even catering options, and our inviting event staff have made us a popular spot for showing off local & national films or television shows to groups of all sizes